Frequently Asked Questions

Does iPad backup my information?

Yes. For details, please see the "Saving a document" section in the iPad Help as well as the pages 5 & 6 of the iPad Administration instructions.

How can I know who and when modified a given part of the notes?

If your notes are stored on the iPad server, you can see time-date-person stamp of the last modification for each tag in a document: put the cursor within the tag of interest and the stamp appears in the right-bottom corner of the iPad editor.
In the current version of iPad there is no way to see the full history of such stamps, but it is planned in the product roadmap.

Can we customize the tag structure of the iPad documents?

Yes. For details, please see the "Document type customization" section in the iPad Help.

Can we customize the way information is presented on the iPad Portal?

Yes. For details, please see the "Saving queries" section in the iPad Help.

Do you offer any educational or bulk purchase discounts?

We don't. However, our standard pricing is already highly competitive.

Can multiple people use the same iPad user account?

The license is given per user account. We have no problem with the account being used by multiple people. However, keep in mind that if all people use the same account, all info is accessible to everyone, both for reading and writing. Also, you'll have no trace as to who made changes and won't be able to benefit from concurrent document editing by multiple users. Finally, when you look at a given note, it won't be easy to figure out who it belongs to.
So all in all, it's not so great to use one account by multiple people at the same time.

When one person in our lab replaces another, can we preserve the data without having to buy additional licenses?

Yes. The best way to deal with high turnover is as follows:
- have several active accounts for people who are in the lab (ideally, one account per person)
- dedicate one account to archive notes of people who left the lab
- once a person leaves the lab, put their documents in the archive account and liberate the active account for the new person.

What's the simplest way to move content from one account to another?

The simplest way to transfer data from one user account to another is to open each document of the 1st user, save it into the desired folder in the account of the 2nd user using "Save as", and then delete the original document once it has been saved. If there are too many documents, you can also export/import entire user accounts:
1. Export the user account using the command "Export My DB" into an empty folder on your computer (see "Document Management" section in Help for more details)
2. Login as the 2nd user
3. Import the exported data using "Import My DB" and selecting the folder above (note: this will add the exported data but will not erase the information already stored by the 2nd user).

How can I share my notes for reading only with someone who does not have an account on my iPad Server?

If you would like to share a snapshot of your notes, you can simply export your notes as HTML, zip, and share them as any other file. If you would like to share the notes continuously, so that all the changes are automatically sharedThe simplest way to do this is to synchronize your notes with Evernote and then share the desired notes using the Evernote sharing functionality.

Can I start iPad with one click on a Mac?

At this point, we do not provide native iPad application on Lion OS. However, you can still launch iPad with a single click. To do this, you need to configure two things:
1. Open the iPadEditor.sh file in a text editor and add the full path of the folder where you installed iPad before startup.jar (e.g., /User/John/iPadEditor/startup.jar).
2. Right-click on the iPadEditor.sh file, select "Open with", select "Other", select the Terminal program (found in the Utilities folder), check the "Always open with this program" checkbox, and click OK.

I like iPad ELN but I really wish it had this feature...

We have an informal policy that if a client purchases 10 licenses, they can request to bump a particular feature in the roadmap to the next iPad release (to be available within a month of the purchase).

I didn't find what I was looking for in this FAQ

Visit the iPad ELN forum. If you still don’t find an answer there, submit your question and you will get a prompt response.